> ## Documentation Index
> Fetch the complete documentation index at: https://docs.novamstudios.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication, escalation and HR

> Where to talk, who to escalate to, and how to report conduct issues.

## Where to talk

Use your department channels in the staff Discord. Keep discussions in the right channel.

## Escalation

<Steps>
  <Step title="Try to solve it with the person">Politely and in the right channel.</Step>
  <Step title="Ask your direct lead">Moderators: Head Moderator. Developers: Lead Developer. Others: your Manager.</Step>
  <Step title="Go higher">Studio Leadership, then the Executive Council.</Step>
</Steps>

## HR

* Conflict or complaint about staff: [HR Report](https://legal.novamstudios.com/r/report) (confidential)
* Questions for HR: [HR Contact](https://legal.novamstudios.com/r/contact)

HR investigates any staff member, including leadership. HR has oversight but no vote on studio decisions.


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